Seller protection

Current service policies · Updated October 28, 2026. Operated by Wire Branch LLC d/b/a Haglr, Stephenville, Texas. Email support@haglr.com or use Contact us for support and privacy requests. No account is required to email us. Live payments and shipping remain disabled.

Build a clear record

Describe the item accurately, photograph its condition and serial identifiers without exposing secrets, package safely, ship only after the order shows payment, and use the order’s confirmed address and traceable shipping. Keep the carrier acceptance receipt and delivery evidence.

When a buyer reports a problem

Reply through the order and support, provide evidence, and follow return instructions. Do not threaten the buyer, change tracking, or demand an off-platform settlement. A dispute pauses payout while reviewed.

Limits and payout

Haglr does not promise shipment insurance, authentication or reimbursement for every loss. Counterfeit, prohibited, misdescribed, poorly packed or untracked shipments may be ineligible for a favorable resolution. Payout depends on completed payment, delivery, inspection and unresolved disputes; no fixed bank-arrival promise is made.