Refunds & returns
Current service policies · Updated October 28, 2026. Operated by Wire Branch LLC d/b/a Haglr, Stephenville, Texas. Email support@haglr.com or use Contact us for support and privacy requests. No account is required to email us. Live payments and shipping remain disabled.
Approved dispute-return funding
For an approved wrong, damaged, counterfeit or materially misdescribed item, the seller funds a tracked return label; Haglr may sponsor it only with administrator approval. No buyer return fee or restocking fee applies to an approved item-problem return. The administrator records the label cost and actual funding receipt before the buyer receives complete instructions and a 14-calendar-day handoff deadline. This record does not itself charge an account or buy postage.
Problems, evidence and refunds
Report an unusable label, unsafe contents or shipping problem in the return case. The clock pauses for administrator review; resolution preserves the remaining time with a minimum 48-hour handoff window. Timely carrier acceptance, not arrival, determines the handoff deadline. Tracking entry alone is not proof. Keep receipts and relevant photos and add evidence or an appeal in the private case history. An expired clock does not automatically release payout or waive legal rights. Confirmed physical receipt permits the approved full refund through the original payment method; unsafe or inappropriate returns may receive an explicit administrator-approved refund without shipment. The approved refund includes original shipping and collected tax; processor confirmation controls the actual refund status. Support reviews disputed contents, loss, late handoff and failed refunds; no automatic forfeiture.
Report within inspection
Open an issue in the order within 24 hours after recorded delivery. Explain the problem and include photos of the item, packaging, label and defects. Preserve the item in its received condition. Buyer remorse, fit or preference alone is not an automatic return right under this marketplace policy.
Authorization and shipping responsibility
Support reviews evidence before approving a dispute return. For an approved wrong, damaged, counterfeit or materially misdescribed item, the seller funds the tracked return label; Haglr may sponsor it with administrator approval. No buyer return fee or restocking fee applies to that approved item-problem return. Buyer remorse, preference or fit alone does not qualify, subject to mandatory law. Do not buy a label until the order confirms the approved funding and safe return instructions.
Complete the return
Returns are available only through an approved order dispute, not for buyer remorse, preference or fit alone, subject to mandatory law. After approval and usable return instructions and shipping arrangements, hand the item to the authorized carrier within 14 calendar days. Your order shows the exact ship-by date. Include the original contents and retain the dated carrier acceptance receipt; creating a label or entering tracking alone is not proof of shipment. Carrier transit delays after timely handoff do not make a return late. Contact support with evidence if a label, carrier or safety problem prevents return; a missed deadline requires review and does not automatically release payment or waive statutory or payment-provider rights. Never return hazardous or prohibited items without safe approved instructions.
Refund review
An ordinary dispute-return refund follows confirmation that the returned contents were received and reviewed, then payment-provider processing. A returnless or legally required remedy needs a separately recorded support resolution. Support must state the item amount, original shipping, return shipping and any lawful adjustment in that resolution. This policy does not promise instant refunds, refunds to an unrelated account or withholding statutory rights. A dispute keeps the payout blocked while unresolved.