Cancellations & unpaid orders
Current service policies · Updated October 28, 2026. Operated by Wire Branch LLC d/b/a Haglr, Stephenville, Texas. Email support@haglr.com or use Contact us for support and privacy requests. No account is required to email us. Live payments and shipping remain disabled.
Before shipment
Request cancellation through the order or support promptly. A request is not confirmation. The seller should stop fulfillment only when the cancellation is confirmed; do not ship an unpaid or cancelled order. After carrier handoff, an approved return may be needed.
Unpaid commitments
An accepted offer or winning bid creates an order requiring checkout. No card is automatically charged merely because a bid wins. Repeated unpaid commitments or seller cancellations may be reviewed as marketplace abuse. An unpaid-order expiration interval and automatic cancellation fee have not been adopted.
Inventory and refunds
A confirmed cancellation must leave the order and payment records consistent. Cancelled auction orders do not restart the ended auction; the seller can explicitly relist. Support reviews any payment refund through its original provider. No cancellation penalty is added by this policy.