Buyer protection

Current service policies · Updated October 28, 2026. Operated by Wire Branch LLC d/b/a Haglr, Stephenville, Texas. Email support@haglr.com or use Contact us for support and privacy requests. No account is required to email us. Live payments and shipping remain disabled.

Eligible process

Use Haglr checkout and keep the transaction in Haglr. Review delivery promptly. You have a 24-hour inspection window after recorded delivery to open an item issue from the order. Approval can end inspection earlier. A support message alone does not open a timely order dispute.

Problems covered for review

An item not received, wrong item, undisclosed material damage, suspected counterfeit, or substantial mismatch may be reviewed using listing details, photos, messages and tracking. Open disputes block payout while reviewed. Do not dispose of the item or return it without authorization.

Limits

This is a dispute process, not insurance or an unconditional refund guarantee. No coverage is promised for off-platform payments, unauthorized returns or accurately disclosed wear. Statutory rights and processor dispute rights are not waived. Live payment protection cannot operate until payment setup and testing are complete.